Shipping Policy

At Powerlook, we aim to deliver your orders quickly and efficiently by collaborating with the best courier partners.  

Standard Delivery:

We process and dispatch orders within 24-48 hours.

Delivery times vary by location:

Location	Delivery Time
Mumbai	3-4 working days
Metro	5-7 working days
Other Region	10 working days

 

Shipping Charges:

Order Value	Shipping Charges
Below ₹ 999	₹ 50
₹ 999 & Above	₹ 0 / Free

COD Fee:

COD fee: Flat ₹100 per order

Delivery Time:

Delivery times are calculated in business days and exclude weekends and public holidays.

External factors such as weather or logistical issues may cause delays. We appreciate your understanding in such cases.

For any order or delivery concerns, contact our customer support team. We're here to ensure you have a smooth and satisfying shopping experience with Powerlook.

Self-Shipping of orders for returns: 

If your pincode is non-serviceable for a reverse pickup, you will need to courier the product(s) to the following address:

Powerlook Apparels Pvt. Ltd.
Warehouse Prozo Distribution Pvt. Ltd.
Building B, Infinity Logipark,
Kalyan Padgha Road, Amane,
Bhiwandi-421 302 (Dist Thane).

Please ensure the items are packed securely to prevent any loss or damage during transit. Include the ORDER ID and registered mobile number on the packaging. All items must be in unused condition, with original tags attached and packaging intact. Within 48 hours of receiving the product(s), the full product price will be refunded, and no reverse pickup charges of ₹100 will be deducted.

Please Note: We request that you do not use The Professional Couriers for self-return, as they are not reliable. Please ensure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service, as it is a Government of India-owned entity with the most widely distributed postal network in India.

Reasons for Failed Delivery:

Sometimes, delivery attempts might fail due to the following reasons:

• Incorrect or incomplete address details.
• The recipient is unavailable or the phone number provided is incorrect.
• The delivery address is in a restricted area.
• Payment was not made during delivery for COD orders.
• The recipient has moved or shifted to a different location.

Please note: If delivery fails on three attempts, the order will be canceled.