Frequently Asked Questions
What is the Powerlook Membership Program?
The Powerlook Membership Program is a yearly subscription that gives members exclusive shopping benefits, including additional discounts, free COD, and early access to new product launches.
How much does the Membership cost?
The Powerlook Membership is available for ₹199 per year.
How long is the Membership valid?
The Membership is valid for 365 days from the date of purchase.
What benefits do I get as a Member?
As a Powerlook Member, you can enjoy:
- Flat 5% additional discount on eligible products
- Free Cash on Delivery (COD)
- Early access to new product launches and collections
- Access to member-exclusive shopping benefits and offers (where applicable)
How does the 5% Membership discount work?
Members receive an additional flat 5% discount on eligible products. The Membership discount is applied after all other applicable discounts and offers have already been applied to the product.
Is there any maximum limit or cap on the 5% discount?
No. The Membership discount comes with no maximum cap or limit, allowing members to enjoy the full 5% benefit on eligible purchases regardless of order value.
Is the Membership discount applicable on all products?
The 5% Membership discount is applicable on most products available on the website. However, it is not applicable on Deal of the Day products and certain specially marked promotional items where specified.
Can I use the Membership discount along with other offers and coupons?
Yes. The Membership discount is applied after eligible product discounts and promotional offers, subject to the applicable terms and conditions of the offer.
Is Cash on Delivery (COD) free for Members?
Yes. Members enjoy free Cash on Delivery (COD) on eligible orders during the Membership validity period.
Do Members get free returns or special return benefits?
No. Membership customers are subject to the same standard return and exchange policy applicable to all customers. Any applicable return eligibility, reverse pickup charges, or policy conditions will continue to apply as per the prevailing return policy.
What is Early Product Visibility?
Members receive early access to selected new product launches and collections up to 24 hours before non-members. This allows members to:
- Explore new arrivals first
- Shop trending products before public release
- Access limited-stock products earlier
How early can Members view new products?
Eligible members can view selected new launches and collections up to 24 hours before they become available to other customers.
Can I cancel my Membership and get a refund?
Membership fees are generally non-refundable once the Membership has been activated and benefits have been made available. Any exceptions will be subject to the applicable Membership terms and conditions.
Can I transfer my Membership to another account?
No. Membership benefits are linked to the registered account through which the Membership was purchased and cannot be transferred to another customer account.
How can I check my Membership validity?
You can view your Membership status and validity period by logging into your Powerlook account and visiting the Membership section (where available).
What happens when my Membership expires?
Once the Membership validity period of 365 days ends:
- Membership benefits will no longer be available
- The additional 5% discount will stop applying
- Free COD benefits will end
- Early access privileges will expire
You may purchase a new Membership to continue enjoying the benefits.
Can Powerlook modify the Membership Program?
Yes. Powerlook reserves the right to modify, update, suspend, or discontinue the Membership Program, benefits, eligibility criteria, pricing, or related terms and conditions at any time without prior notice. Any updates will be reflected on the website and Membership pages.